PRIVACY POLICY — THE FITNESS SYNDICATE
Last Updated: March 2026
The Fitness Syndicate (“we,” “us,” or “our”) operates the gym facility located at 6711 N. Glenwood St., Ste. 104, Garden City, ID 83714, and the website thefitnesssyndicate.com. This Privacy Policy explains how we collect, use, and protect your personal information.
INFORMATION WE COLLECT
Personal Information You Provide:
– Name, email address, phone number, mailing address
– Emergency contact information
– Payment information (credit card, debit card, or bank account — processed securely by Stripe, our payment processor; we do not store full card numbers)
– Health and fitness information you voluntarily provide
– Digital signature on liability waivers
– Photos (if you consent to appear in marketing materials)
Information Collected Automatically:
– Device and browser information when using our website
– Usage data (pages visited, features used)
– Gym access logs (Bluetooth entry times)
Information From Third Parties:
– If you were previously a member through MindBody, we may have received your contact information during our platform transition
HOW WE USE YOUR INFORMATION
We use your information to:
– Manage your gym membership and account
– Process payments and send receipts
– Send appointment confirmations, class reminders, and booking updates via email or SMS
– Communicate important updates about the gym (hours changes, closures, new services)
– Respond to your inquiries and provide customer support
– Improve our website, services, and member experience
– Comply with legal obligations
TEXT MESSAGING (SMS)
By providing your phone number and opting in, you consent to receive text messages from The Fitness Syndicate. Messages may include:
– One-time verification codes (OTP) for account login
– Booking confirmations and class reminders
– Membership and payment notifications
– Promotional messages about gym services (if you opt in)
Message frequency varies. Message and data rates may apply.
To opt in: Reply START to any of our messages or provide your phone number during signup.
To opt out: Reply STOP to any message. You will receive a confirmation and no further messages.
For help: Reply HELP or contact us at (986) 279-6616 or train@thefitnesssyndicate.com.
Our SMS services are powered by Twilio. Your phone number will not be shared with third parties for their marketing purposes.
PAYMENT PROCESSING
All payments are processed securely by Stripe (stripe.com). When you make a payment:
– Your card or bank information is transmitted directly to Stripe using industry-standard encryption
– We do not store your full credit card number on our servers
– Stripe is PCI DSS Level 1 compliant, the highest level of security certification
– You may view your payment history and update your payment method through your member dashboard
For Stripe’s privacy practices, visit: https://stripe.com/privacy
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties.
We may share your information with:
– Stripe: for payment processing
– Twilio: for text message delivery
– Resend: for email delivery
– Cloudflare: for website security and content delivery
– ALICE Digital, LLC: our technology provider that built and maintains our platform
We may also disclose information if required by law, court order, or government request.
DATA SECURITY
We take reasonable measures to protect your personal information:
– All data transmitted between your device and our servers is encrypted (HTTPS/TLS)
– Member messaging uses AES-256-GCM end-to-end encryption
– Staff access is controlled by role-based permissions with mandatory two-factor authentication
– Payment information is handled exclusively by PCI-compliant processors
YOUR RIGHTS
You have the right to:
– Access your personal information through your member dashboard
– Update your name, contact information, and payment methods
– Request deletion of your account and associated data
– Opt out of promotional communications at any time
– Request a copy of the personal data we hold about you
To exercise these rights, contact us at train@thefitnesssyndicate.com or (986) 279-6616.
CHILDREN’S PRIVACY
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. Minors between 13 and 17 may use our services with parental or guardian consent.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of our services after changes constitutes acceptance of the updated policy.
CONTACT US
The Fitness Syndicate
6711 N. Glenwood St., Ste. 104
Garden City, ID 83714
Phone: (986) 279-6616
Email: train@thefitnesssyndicate.com
